The delivery of a replacement mattress was the second highlight of the day for the DDA. Yes, a replacement mattress. You must think it sounds really silly an item to be blogging about? Well, it is not about the mattress, it is more about the exemplary after sales service that is worth talking about.
This mattress was a purchase made 1 year ago from the Futon Company. It started to compress in certain areas and sinks. Initially it was not that bad, then it became rather annoying as the body when on the bed can feel very obvious difference of levels in the mattress.
One day, the DDA decided that she'd give the Futon Company a call. She described the condition, and the sales assistant over the phone just recommended some photos to be taken and sent across by email. Both the DDA and the Finn didn't think much of it after that, but was wondering what the outcome would be.
A couple of weeks later, there was a call from the Futon Company to say that their company director had decided that they'd replace the mattress. That was news indeed for the DDA who always complains about the non-existent customer services and lack of efficiency that occurs in this country! So she has decided that this is in fact a matter that deserves a post.
Thank you Futon Company!!!
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